Best Telegram CRM in 2026: 8 Tools Compared Honestly
· 5 min
Best Telegram CRM 2026: Entergram, CRMChat, Kommo, Respond.io, NetHunt, Wazzup, Umnico and Telegramte compared on accounts vs bots, team features and pricing.
The best Telegram CRM depends on one question first: do your customers write to your personal Telegram numbers or to a bot? If your team sells and supports from real accounts, look at account-based tools such as Entergram, Telegramte, Umnico or Wazzup. If you run a bot or need Telegram next to WhatsApp and Instagram, a bot-based omnichannel platform such as Kommo or Respond.io fits better. Below is a fair comparison, checked on each vendor's own site in November 2026.
Accounts vs bots: the split that matters
Telegram offers two ways in. A bot (created with @BotFather) is official and easy to connect, but it lives under its own username and, under the Bot API rules, works in its own limits; customers must find and start it. A user account connection (MTProto, the protocol the Telegram apps use) lets your team reply from the same numbers customers already know, with existing chat history.
Many "Telegram CRMs" on review sites are general CRMs that only connect a bot. That is fine for inbound support, but useless if your sales team already talks to clients from personal numbers.
The tools
Entergram
A Telegram-only CRM built for teams running many personal accounts. It connects real accounts over MTProto, gives each account its own proxy, and offers a shared inbox, pipeline columns, reminders, tickets with SLA, broadcasts and analytics. It also offers a hosted MCP server so AI assistants can read chats and manage CRM fields. Pricing on its site: €29 per seat/month (Basic, 5 accounts, extra accounts €5 each) and €39 (Pro, adds analytics, tickets, API & MCP), with a 3-day free trial. Our detailed take: Entergram alternative.
CRMChat
A Telegram-native CRM aimed at outbound sales: pipeline, multi-account outreach sequences, team tasks, and a Telegram mini app so you can work from the phone. It is HubSpot and Pipedrive oriented. Pricing is not listed on its pricing page (we found conflicting figures elsewhere, so we leave them out); there is a 1-week trial. Keep in mind that messaging people who never contacted you can break Telegram's spam rules. More: CRMChat alternative.
Kommo
A full sales CRM (the international brand of amoCRM) with pipelines, Salesbot automation, AI features and mobile apps. Telegram is connected as a bot only: Kommo's own help center says you "can only integrate a chatbot, not your personal account." Prices on its site: $25, $35 and $45 per user/month, billed for at least 6 months. More: Kommo Telegram alternative.
Respond.io
An omnichannel customer-conversation platform (WhatsApp, Instagram, Facebook, TikTok and more) with AI agents and a mobile app. Telegram is connected via a BotFather bot token. Plans start at $79/month billed yearly (Starter), scaling with monthly active contacts. A strong choice when Telegram is one of many channels and the bot model suits you.
NetHunt CRM
A CRM that lives inside Gmail. It connects a Telegram bot on all plans and a personal Telegram account from the Basic Plus plan ($34 per user/month billed annually, $42 monthly). Good if your team already lives in Gmail.
Wazzup and Umnico
Both are connectors popular in Russian-speaking markets: they bring Telegram (personal accounts and bots), WhatsApp and other channels into amoCRM or Bitrix24. They make sense when your CRM is already chosen and you only need the messenger bridge. Wazzup advertises plans from 800 RUB/month and a 3-day trial.
Telegramte
Our product, so judge it critically. Telegramte connects many personal Telegram numbers (by QR, phone code or session import) into one shared inbox, with per-number permissions for each team member: who can send, who sees private chats or groups, who only sees chats assigned to them, plus customer phone masking and an audit log. On top of the CRM (stages, labels, notes, reminders, Kanban) it puts group/channel posting, bulk DM campaigns with opt-outs and daily caps, and tickets with SLA in the same panel. Pricing: €29 (Basic) and €39 (Pro) per user/month, free trial without a card.
Honest weaknesses: it is Telegram only, has no AI replies, and has no mobile app (web panel only). If you need any of those, look at Kommo, Respond.io or CRMChat.
Comparison table
| Tool | Telegram connection | Other channels | Best for | Public price (Nov 2026) |
|---|---|---|---|---|
| Entergram | Personal accounts | No | Teams on many accounts, AI via MCP | €29 / €39 per seat |
| Telegramte | Personal accounts + bots for posting | No | Many numbers with strict per-number access, posting + CRM in one | €29 / €39 per user |
| CRMChat | Multiple Telegram accounts | No | Outbound sales, mobile mini app | Not listed |
| Kommo | Bot only | WhatsApp, Instagram and more | Full sales CRM with automation | from $25/user (6-month billing) |
| Respond.io | Bot only | Many | Omnichannel support with AI agents | from $79/month (yearly) |
| NetHunt | Bot; personal account on Basic Plus+ | Gmail, others | Gmail-based teams | from $24/user (yearly) |
| Wazzup | Personal account + bot | WhatsApp, VK, MAX and more | amoCRM / Bitrix24 users | from 800 RUB/month |
| Umnico | Personal account + bot | 25+ channels | amoCRM / Bitrix24 / Kommo users | Not verified |
How to choose
- Count your numbers. Two or three accounts and a small team? Almost any tool works. Ten or fifty numbers shared across agents? You need account-level permissions and proxy handling, not just a shared login.
- Decide accounts vs bot. Customers already message your personal numbers: pick an account-based tool. You only answer inbound questions through a bot: bot-based CRMs are simpler and fully within the Bot API.
- Check access control. Can you stop an agent from seeing every private chat on a number? Can you hide customer phone numbers? This is where tools differ the most.
- Look at what else you do in Telegram. If you also post to channels or run opt-in campaigns, one panel saves you a second tool.
- Be honest about must-haves. AI replies, WhatsApp in the same inbox, or a mobile app rule some tools out immediately.
- Test with real chats. Use the free trials with your actual numbers for a week before deciding.
Related: What is a Telegram CRM? · Manage multiple Telegram accounts as a team