Agencies
Connect your clients' numbers and channels, and let each agent see only the accounts of the brands they handle.
A separate number, channel and often a separate phone for every brand. When someone leaves, they keep access; nobody knows who replied to which customer; and when a client asks for a report, there is no data.
| Metric | Where |
|---|---|
| First response time (average, median) | Reports |
| Incoming/outgoing messages per number | Number details |
| Chats waiting for a reply | Reports |
| Broadcast delivery results | Broadcasts → CSV |
| Who did what | Audit log |
Session keys are stored encrypted with AES-256-GCM, two-step verification can protect panel logins, and sensitive actions go to the audit log. For many client numbers we recommend a proxy per account; your proxy pool is assigned to new numbers automatically.