E-commerce

Every order question on Telegram, answered on time

Bring your sales and support numbers into one inbox and route shipping, returns and invoice questions across the team.

Customers write on Telegram, the team can't keep up

"Where is my order?", "I didn't get an invoice", "How do I return this?" During campaigns messages pile up and some customers wait for hours.

With Telegramte

• Shared inbox: every sales and support number in one list; filter unread and unassigned chats.
• Saved replies: store answers about shipping, returns and payments and insert them with ⚡ in one click.
• Support tickets: turn "no invoice" into a ticket in one click, with finance as owner and a due time.
• Custom fields: keep order number, city or basket value next to the chat.
• Reminders: don't forget follow-ups like "message me when it ships".

Notification messages

When you notify customers who have already chatted with you about a sale or restock, personalize with {isim} and use a daily cap per number and an opt-out list. Telegram restricts accounts that mass-message strangers, so only message customers who agreed.

Measure

• First response time: see where you get stuck on campaign days.
• Busy hours: plan shifts around when customers write most.
• Waiting chats: everything unanswered for over an hour in one list.

Webhooks can send new message and ticket events to your store system or to Make, Zapier and n8n flows.