Support tickets

Every issue from Telegram becomes a tracked ticket

Turn a customer message into a ticket in one click, with a clear owner, priority and due time.

From message to ticket in one click

Use Create ticket from a message's menu in the inbox. The ticket opens with a quote of the message and a link to the chat.

• Status: Open → In progress → Waiting on customer → Solved → Closed
• Priority and due time: Urgent 4h, High 24h, Normal 3 days, Low 7 days
• Owner: assign the ticket to a teammate; every change is logged
• Internal comments: notes the customer never sees

Board or list

See tickets in columns and drag a card to change its status, or work from a filtered list. Overdue tickets stand out.

Measure

• First response time: average and median, per agent and per number.
• Chats waiting for a reply: unanswered for more than an hour.
• Busy hours: plan shifts around when customers write most.

Webhooks can send new and updated tickets to your own systems (Make, Zapier, n8n).