This policy explains when payments for Telegramte plans are refunded and how to stop using the Service. The full payment terms are in our Terms of Service.
Try it first
Telegramte is a digital service delivered immediately after purchase. To let you evaluate it before paying, we offer a 3-day free trial with no payment details required. Please use the trial to make sure the Service fits your needs.
When we refund
Outage on our side: the Service was unavailable for a substantial part of your paid period due to our fault.
Duplicate or overpayment: you paid the same invoice twice or sent more than the invoice amount. We refund the excess.
We end the Service: if we terminate the Service for you without any fault on your part, we refund the unused time pro rata.
When we do not refund
Unused time left in a period after you decide to stop using the Service.
Accounts suspended or closed for breaching the Terms of Service or for abuse.
Funds sent to the wrong network or address, or after the invoice expired, that never reached us.
Situations outside our control, such as Telegram restricting or banning your connected accounts.
Include your workspace name, the payment date, the transaction hash and the reason for your request.
We reply within 10 business days.
Approved refunds are sent in cryptocurrency (USDT by default) to a wallet address you provide.
The refund is calculated at the EUR value of your original payment, minus network fees. You are responsible for giving us a correct address and network.
Cancellation
Plans do not renew automatically, so there is nothing to cancel: if you do not renew, your workspace becomes read-only at the end of the period. You can ask us to delete your workspace and data at any time by emailing [email protected]. See our Privacy Policy for how long data is kept.
Nothing in this policy limits any mandatory consumer rights you may have under applicable law.